Shipping policy
Where we ship from
The majority of our stock ships from our warehouse in the United States. A small number of items ship from our overseas warehouses; these may take longer to arrive and will still be fully tracked.
Order processing
Orders are picked, checked and dispatched within 1–3 business days of being placed. You will receive a tracking number by email as soon as your order ships.
Delivery times
- United States: 5–10 business days in transit, so most US orders arrive within 6–13 business days of ordering, including handling.
- International: 1–3 weeks from dispatch, depending on destination and local customs processing.
Delivery times are estimates and are not guaranteed. Carrier delays, customs processing, peak periods and incorrect or incomplete addresses can extend these windows.
Carriers and coverage
We ship with DHL, FedEx and UPS, with full tracking on every order. We are currently unable to deliver to Russia, Belarus and Ukraine.
Shipping costs
Shipping is calculated at checkout based on your delivery location. Your exact cost is always shown before you pay.
Tracking your order
Once your order ships you will receive an email with your tracking number. You can also follow your delivery through the Shop app. Please allow 24–48 hours after dispatch for tracking to begin updating.
Customs and import duties
Orders shipped outside the United States may be subject to customs duties, taxes or import fees charged by the destination country. These are not included in our shipping rates and are the customer's responsibility.
Incorrect addresses and failed deliveries
Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, or because delivery attempts were refused or unclaimed, re-shipping costs are the customer's responsibility.
Questions?
Email msamir.digitalvirgo@gmail.com and we will be happy to help.