Returns
We want you to love your wig. If something isn't right, you may return eligible items within 14 days of the delivery date. The return window begins on the day tracking shows your order as delivered.

Return conditions — please read before opening your wig
Wigs and hair products are personal care items, so hygiene rules apply. A wig can only be returned if it is:

• Unworn and unwashed, with no product, heat or styling applied.
• Lace uncut and untrimmed. Once the lace has been cut to your hairline the wig cannot be returned under any circumstances.
• Still in its original packaging, with the hair net, tags and any included accessories intact.
• Free of perfume, makeup, hair product or odour.

You are welcome to try a wig on gently to check fit and colour, provided you do not cut the lace, wash it, apply adhesive or style it with heat.

Other conditions

• A reason for the return must be provided, and every returned item is inspected before a refund is issued.
• Worn, washed, cut or styled items will not be refunded and will be returned to you at your cost.
• Approved items must be shipped back within 14 days of return authorisation.
• Returns must be sent via UPS, FedEx or DHL. Returns sent through standard postal services cannot be accepted and will be declined.
• Return shipping costs are the customer's responsibility, unless the item arrived faulty, damaged or incorrect.

Final sale — non-returnable items
For hygiene and safety reasons the following are final sale and cannot be returned: any wig whose lace has been cut, trimmed or styled; any wig that has been worn, washed or had adhesive applied; hair bundles, wefts and closures once the bundle ties or packaging have been opened; and wig caps, combs, adhesives and other accessories once opened.

Refund & Return Policy

Last updated: October 2026

30-Day Return Window

We accept returns within 30 days of delivery. To be eligible, items must be unused, uninstalled, and in their original packaging with all accessories and documentation included.

How to Request a Return

Email us at support@aureliainteriors.com with your order number and reason for return. Our team will respond within 1–2 business days with a return authorisation and instructions.

Do not ship items back before receiving a return authorisation — unauthorised returns cannot be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error. We recommend using a trackable shipping method; we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is issued. Please allow additional time for your bank or card provider to post the credit.

Non-Returnable Items

• Items showing signs of installation, use, or damage caused by the customer
• Items returned without original packaging
• Custom or made-to-order products (noted on the product page)

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 7 days of delivery at support@aureliainteriors.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Contact

Email: support@aureliainteriors.com

Not sure which size or density to order?
Message us before you buy rather than ordering two to compare. Tell us your head size, the look you want and your experience level, and we will recommend the right lace size, density and length. We would rather help you choose than process a return.

How to start a return

1. Email msamir.digitalvirgo@gmail.com within 14 days of delivery with your order number and the reason for your return.
2. We will reply with return authorisation, the return address and step-by-step instructions.
3. Ship the item back within 14 days using UPS, FedEx or DHL, and share the tracking number with us.

Refunds
Once your return is received and inspected, your refund is issued to your original payment method. Please allow 5–7 business days after inspection for processing, plus additional time for your bank or payment provider to reflect the refund. Original shipping charges are non-refundable.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us at msamir.digitalvirgo@gmail.com within 48 hours of delivery with photos of the item and the packaging, and we will make it right at no cost to you.